FAQS

Return

Do I have to pay for shipping when I return my purchase?

  • We will cover the return shipping fee for faulty products on the date of arrival within (3) working days after verifying and assessing the return reason.
  • Our company will exchange & cover shipping fees for manufacturing defects, open box defects, or defects during transit.
  • The customer will cover the shipping fee for a warranty claim, defect when the customer handling the item, and wrong purchase.
  • If an item is returned to us in an unsuitable condition, we may have to send it back to you at your cost. We reserve the right to reject any return, exchange, refund.

What if my product is damaged when received?

  • If any goods delivered to you are damaged, kindly contact us within three (3) working days of receiving the delivery. 
  • We will arrange to have the damaged goods returned or arrange for a replacement for the damaged parts.
  • Damaged goods must be returned in the condition received by you with all original packaging, accessories, and/or manuals.
  • The goods are the customer’s responsibility until they reach Mamakiddies warehouse, so make sure it is packed properly and cannot get any damages on the way.
  • We reserve the right to reject any return, exchange, refund.

What if my product is faulty or defective?

If you found the goods are faulty or defective, kindly contact us within (3) working days of date receiving the delivery and we will determine if the product is faulty or defective and offer you one of the following options: 

  • Replacement: We will ship or you may choose to self-collect the same product that you ordered after confirming with the Mamakiddies team.
  • Service: You may have the product repaired after the warranty period. However, once serviced the product is no longer entitled to a replacement. The shipping fee will be on customer coverage.

This progress may include quality checking on the goods, arranging for the goods to be sent for repair, or providing you with a replacement. We reserve the right to reject any return, exchange, refund.

If the warranty is a 1year warranty, can this be a 1-time warranty or can it be a few times warranty within 1 year?

  • The warranty claim will be counted on the date once you received the item.
  • Yes, a 1-time warranty.

Where can I return the item?

  • Mamakiddies HQ – Lot 36, Jalan Korporat 1B/KU9 Taman Perindustrian Meru 42200 Klang, Selangor, Malaysia: Return to warehouse unless you have contacted Mamakiddies customer service for further action. 
  • Contact number – Mamakiddies Return

At what time are Mamakiddies' working hours?

  • We are open every day from 9 am to 7.30 pm except Public Holidays. 
    • Setia Alam: 9am – 7.30pm.
    • Bangi: 9am-6pm

Refund

How long will it take for me to receive a refund?

  • It may take up to (15) working days to process. We will share the receipt when it’s done.

How will I be reimbursed?

  • The refund will be done through bank online transfer with processing within 15 working days from the date that we mention to the customer.
  • Please note that we do not provide a cash refund.

I’ve changed my mind & would like to cancel my order. Will I be refunded?

  • We regret to inform you that any cancellations due to a change of mind will not be accepted. If the item delivered is the correct item ordered and is not defective, it will not be considered for a refund. 
  • We reserve the right to reject any cancellation, refund deemed unfit, or unreasonable.