Return Policy

Return Process

Goods sold are not returnable, refundable, or exchangeable unless you received an incorrect item(s) or any factory defected item(s), otherwise, it will not be accepted for return.

Return and Exchange

Returns and exchange must be done within three (3) business days starting from the day that you received the goods. 

(Based on courier service record or the date collected)


You may return/exchange your order (or items) for any of the following reasons:

  • You received the wrong item in your package
  •  The item has a manufacturing defect.


Please inform us within 3 business days:

  • Besides, our requirements for return/exchange are as follows:
  1. Proof of purchase (Order Id/ Invoice)
  2. To enjoy a hassle-free experience when returning the item, the buyer should ensure that the item box, including any complimentary items such as accessories that come with the item, must be returned to the seller in good condition.
  3. The returned product must not have been used or installed
  4. Exchange is only allowed for the same product such as gate extension size or swimming suit size, the buyer shall get the seller’s consent before the return request, and the buyer will bear the return & resend shipping fee.
  • If the new item is of a higher price, the customer will pay for the difference in amount.
  • If the new item is of a lower price, refundable will depend on Mamakiddies management.